How we run your support desk.
Five support lines, each a dedicated pod on your account. Contractual answer-speed SLAs. Daily reports. Scripts you own.
Inbound customer support
A dedicated voice desk that answers, resolves on the call, and escalates cleanly — onboarded on your scripts first.
Greeting to wrap
Opening, verification, and wrap-up run to a flow you approve.
On-brand talk tracks
Agents work from your scripts and tone guide.
First-call fix
Common queries closed on the first call, not parked.
Tiered matrix
Out-of-scope calls escalate with full context — no cold handoffs.
Shifts that fit you
Business hours, 16×7, or 24×7 across IST.
Daily desk review
Volume, answer speed, AHT, abandonment, CSAT — daily.
Outbound calling & retention
Callbacks, win-back, renewals, and surveys on a cadence you approve — every disposition logged to your CRM.
Promised, then kept
Scheduled callbacks dialled in the agreed window.
Lapsed customers
Structured calls with an approved offer and objection script.
Proactive outreach
Renewal calls ahead of expiry, before churn hits the report.
CSAT & feedback
Post-contact surveys with verbatims captured.
Logged every call
Every attempt gets a disposition code in your CRM.
Campaign outcomes
Dials, connects, saves, renewals — one weekly report.
Technical / helpdesk support (voice)
Tier-1 and tier-2 troubleshooting by phone, with engineer-ready escalations when it needs a tier-3 owner.
Diagnose on the call
Issues triaged against your symptom guide first.
Known-fix scripts
Common faults resolved on the call from your KB.
Deeper troubleshooting
Next-layer issues pushed further before any engineering queue.
Engineer-ready tickets
Escalations carry repro steps, environment, and call notes.
Kept current
New fixes fed back so the next call is faster.
Issue & resolution mix
Volume, tier-1 resolution, fault types — daily.
Email & live-chat support
The same desk clears the inbox and chat queue — one set of scripts, the same answer everywhere.
Real-time queue
Concurrent chat to a first-response target.
Inbox cleared
Tickets triaged, answered, and closed against your macros.
One conversation
Chat and email share the call desk's context.
Consistent answers
Saved replies kept current and matched to the phone.
Same matrix
Escalates through the same tiered matrix as voice.
Per-channel view
Response, resolution, backlog, CSAT by channel — daily.
Quality, coaching & workforce management
Call QA, coaching, and the forecasting that keeps the desks measurable and properly staffed.
Scored to a rubric
A daily call sample scored against criteria you approve.
Live & recorded
Live barge and recorded review catch issues early.
Closed-loop
QA findings turn into coaching, then script fixes.
Aligned monthly
QA and your lead score the same calls each month.
Forecast & schedule
Forecasting and scheduling so answer-speed targets hold.
Trend, not snapshot
QA trend, adherence, and a written 30-day review.
Tell us your call volumes — we'll come back with a desk.
One short call. We send a written scope, an SLA, and a start date.